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Get the latest news from the Caltech website delivered to your email inbox. First of a two-part case on the development and use of a Balanced Scorecard at Mobil's US Marketing and Refining Division. This technical note considers how one makes choices in situations where there are multiple objectives and attributes that measure performance against... Ctrip is a $437 million Chinese on-line travel services company with a scientific, data driven approach to management. This case teaches the impact of variability on process performance. In 2009, media coverage of long wait times in a local hospital brought considerable... Why We Forgive Humans More Readily Than Machines Recent discoveries and ingenuity has allowed us to create robotics in the form of Artificial Intelligence, as well as in the physical form of robots. Artificial intelligence has been used for a variety of purposes, including personal assistants in a smart phone, the first of which was Siri, released in the iPhone

Every choice we make relies on, and feeds, a highly interdependent and far reaching way of life where some have much and some have little. Ideas include expanding academic programs for in-demand fields such as technology and healthcare, providing more services and financial aid to low-income students and expanding graduate and certificate programs. Ideas include expanding academic programs for in-demand fields such as technology and health care, providing more services and financial aid to low-income students, and expanding graduate and certificate programs. It did not take long to discover that wheeled wagons could be used to carry heavy loads. The ancient Sumerians used the potter's wheel and may have invented it. Continuing improvements led to the furnace and bellows and provided, for the first time, the ability to smelt and forge gold, copper, silver, and lead – native metals found in relatively pure form in nature. The advantages of copper tools over stone, bone, and wooden